FAQ

By , October 8, 2009 4:01 pm

At River City Glass and Design, we’ve done our best to create a Web site that anticipates and satisfies our customers’ needs. With that goal in mind, we’ve compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at 208-375-3238 or rivercityglass@cableone.net.

Billing
Do you take credit cards?
Yes as of May 1, 2007 we will be accepting credit cards.

Do you have financing?
Yes, we have financing through our local bank.

Do you require a down payment?
Yes, on all special orders we require either 100% prepayment on materials or 50% down at the time of order and balance due upon completion. This is determined by the invoiced total and materials being ordered.

Customer Service
Do you charge for estimates?
No, all of our estimates are free and at no obligation the customer.

Do you have a show room or samples?
Yes, we have a show room with shower door, mirror, window, acrylic block, and hardware samples.

What if I cannot come to the office, do you have samples you could bring to my home?
Yes, we have portable samples of almost all of our products. We will bring the samples necessary as well as brochures to your home to help you with your project needs.

Products
What products do you carry?
Our product list is very extensive, please see the products tab on our home page for a current list. If what you are looking for is not on our list please call and ask. We cannot list absolutely every item we have available.

Misc.
Why do I have moisture on the glass of my new vinyl windows? Is there something wrong with the window?
As long as you can touch the moisture on the glass, No there is nothing wrong with your window. This is simply condensation. This problem is very normal especially in new homes where the building materials are still moist or in an older home where there is a lot of moisture being put into the air via cooking, showering, etc..

Condensation is caused when there is too much moisture in the air and there are extreme temperature differences between the outside air and the inside air. The moisture condenses when the warm, moist air comes in contact with the cooler surface, such as windows or patio door glass. Cooler air surrounding these cooler surfaces can�t hold as much moisture as the warmer air and water will form. If the cooler surface is below freezing, then the condensation appears as frost.

Vinyl windows will definitely reduce condensation but not necessarily eliminate it. Condensation will be determined on the amount of moisture in the air of your home.

Why do I have moisture in between the panes of glass?
If you have visible moisture or staining that you cannot touch this means the seal on the glass has failed. We can replace just the glass with out replacing the entire window. Please call for a free estimate.

Can you do custom sizes and shapes?
Yes, we have the ability to cut and fabricate glass and mirror to almost any request. We also specialize in custom shower doors to accommodate practically any application!

Warranties
What are your warranties?
All of our products have there own warranty coverage, please give us a call regarding the specific product you have questions about. We will be more than happy to go over the specific warranty information. River City Glass does have an in house warranty covering the installation of all our products for one year.

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One Response to “FAQ”

  1. admin says:

    TAX CREDIT EXTENDED!
    The government tax credit is still in effect. Upgrading any window in your home is eligible for a tax credit of 30% of the total cost up to $1500.00
    This credit might end soon so call for your upgrade on one window or your whole house today!

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